Saraj Sahel Tools – Quality Products, Trusted Service, and Customer Satisfaction

Last Updated: November 12, 2026

Welcome to Saraj Sahel Tools. Customer satisfaction is an important part of our commitment to providing quality tools, industrial equipment, and reliable service.

We understand that sometimes a product may not meet your expectations or may arrive damaged or defective. This Refund and Returns Policy explains the conditions, procedures, and guidelines for requesting product returns, replacements, and refunds for purchases made through www.sarajsahel.com.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

• The product must be unused and in its original condition.

• The product must be returned in its original packaging, where possible.

• All accessories, manuals, and included components must be present.

• Proof of purchase, such as an order confirmation or receipt, must be provided.

• The product must not have been damaged due to improper use, negligence, or unauthorized modification.

Returns are subject to inspection and approval by our customer support team.

2. Non-Returnable Products

Certain products may not be eligible for return or refund, including:

• Products damaged through misuse or improper handling.

• Items that have been significantly used or modified.

• Products missing essential components or accessories.

• Customized or specially ordered products, except where defective or incorrectly supplied.

• Consumable items that have been opened or used.

• Products marked as final sale, where permitted by applicable law.

Exceptions may apply for defective products or where required by consumer protection laws.

3. Damaged or Defective Products

At Saraj Sahel Tools, we aim to deliver products in satisfactory condition.

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible, preferably within 48 hours of delivery.

To help us review your request, please provide:

• Your order number or proof of purchase.

• A description of the issue.

• Clear photographs or videos showing the damage or defect.

• Your contact information.

After reviewing the request, we may offer a replacement, repair, return, or refund, depending on the circumstances and applicable legal requirements.

4. Return Process

To request a product return, please follow these steps:

Step 1: Contact Customer Support

Contact Saraj Sahel Tools through our official website or customer support channels.

Step 2: Provide Order Information

Share your order number, product details, and the reason for the return.

Step 3: Request Review

Our support team will review your request and provide return instructions if the product is eligible.

Step 4: Return the Product

Carefully package the product and return it according to the instructions provided.

Step 5: Product Inspection

Once the returned product is received, our team will inspect its condition and confirm whether it meets the return requirements.

Step 6: Refund or Replacement

If the return is approved, we will arrange the appropriate refund or replacement.

Please do not send products back without first contacting our customer support team.

5. Refund Policy

Approved refunds will generally be processed within 7–14 business days after the returned product has been received and inspected.

Refunds may be issued through:

• The original payment method, where supported.

• Bank transfer, where applicable.

• Another mutually agreed refund method.

The time required for the refunded amount to appear in your account may depend on the relevant financial institution or payment provider.

Any deductions or exclusions will be communicated in accordance with applicable laws and the conditions of the purchase.

6. Product Exchanges

We may offer product exchanges for eligible items under the following circumstances:

• The customer received an incorrect product.

• The product arrived damaged or defective.

• The delivered product differs materially from the confirmed order.

• Another exchange request is approved by our customer support team.

Exchanges are subject to product availability and inspection.

If a replacement product is unavailable, we may offer an appropriate alternative or refund.

7. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Damaged, Defective, or Incorrect Products

If a return is approved because of an error attributable to Saraj Sahel Tools, we will arrange or cover reasonable return shipping costs where applicable.

Customer-Initiated Returns

For returns resulting from a change of mind or an incorrect customer selection, return shipping costs may be the customer’s responsibility.

Customers will be informed of applicable shipping arrangements before returning a product.

8. Order Cancellation

Customers may request order cancellation before an order has been processed or dispatched.

If the order has already been shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.

Approved cancellations involving advance payments will be refunded according to the agreed payment method and applicable processing requirements.

9. Warranty and Product Support

Certain tools and industrial equipment may include manufacturer warranties or product-specific warranty conditions.

Warranty coverage, duration, and limitations may vary depending on the manufacturer and product category.

Warranty requests may require proof of purchase and details of the reported issue.

Normal wear and tear, improper operation, accidental damage, and unauthorized repairs may be excluded from warranty coverage, subject to applicable law.

For warranty information, please contact our customer support team.

10. Special Orders and Customized Products

Products ordered specifically for a customer or customized according to individual requirements may have additional return restrictions.

Customers should review and confirm all product specifications before placing a special order.

Returns for these products may be accepted where the item is defective, incorrect, or otherwise required by applicable law.

11. Delayed or Missing Refunds

If your refund has been approved but has not yet arrived, please:

• Check your bank account or original payment method.

• Contact your bank or payment service provider.

• Allow for any applicable processing time.

• Contact our customer support team if the issue remains unresolved.

We will assist you in reviewing the status of an approved refund.

12. Changes to This Policy

Saraj Sahel Tools reserves the right to update or modify this Refund and Returns Policy to reflect changes in our products, services, business procedures, or applicable legal requirements.

Updated terms will be published on this page with the revised effective date.

Changes will not override any mandatory consumer rights under applicable law.

Contact Us

If you have any questions regarding our products, orders, refunds, returns, or services, please contact us using the information below.

Saraj Sahel Tools

Address: Between Dahn Bagh and Qowai Markaz, Kabul, Afghanistan

Phone: +93 77 721 8002

Email: info@sarajsahel.com

Website: www.sarajsahel.com

We are committed to providing reliable customer support and ensuring a positive shopping experience.

Saraj Sahel Tools – Your Satisfaction, Our Commitment.